Privacy Policy

Last updated: 9 April 2026

Introduction

Knowlora Trek Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard personal information you provide when using our website or engaging our services.

We are registered in England and Wales under company number 07842156. Our registered office is at 42 Woodland Gardens, Sevenoaks, Kent TN13 3RJ, United Kingdom.

Information We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

When you contact us for enquiries or consultations, you may provide:

  • Name and contact details (email address, postal address)
  • Information about your property and garden
  • Details of your project requirements and preferences
  • Any other information you choose to share in correspondence

Information Collected Automatically

When you visit our website, we may automatically collect:

  • Technical information including IP address, browser type, and operating system
  • Information about your visit, including pages viewed and navigation paths
  • Cookie data (see our Cookies Policy for details)

How We Use Your Information

We use personal information for the following purposes:

  • To respond to enquiries and provide information about our services
  • To arrange and conduct site visits and consultations
  • To prepare proposals, quotes, and project documentation
  • To deliver gardening and horticultural services you have engaged us for
  • To maintain records of our professional relationship
  • To comply with legal and regulatory obligations
  • To improve our website and services based on usage patterns

Legal Basis for Processing

We process personal data on the following legal grounds:

  • Contract performance: Processing is necessary to fulfill our service agreement with you
  • Legitimate interests: We have legitimate business interests in responding to enquiries, improving our services, and maintaining client relationships
  • Consent: Where you have given explicit consent for specific processing activities
  • Legal obligation: Where processing is required by law, such as tax and accounting requirements

Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy:

  • Client project files are retained for seven years following completion for legal and warranty purposes
  • Financial records are kept for six years as required by UK tax law
  • General enquiries that do not result in engagement are retained for two years
  • Website analytics data is retained in aggregated form indefinitely

After these periods, personal data is securely deleted or anonymised.

Information Sharing

We do not sell or rent personal information to third parties. We may share your data only in the following circumstances:

  • Service providers: With suppliers and contractors who assist in delivering our services (e.g., plant nurseries, soil testing laboratories), under strict confidentiality agreements
  • Professional advisers: With accountants, solicitors, and other professional advisers when necessary
  • Legal requirements: If required by law, regulation, or legal process
  • Business transfers: In the event of a sale or merger of our business, subject to appropriate protections

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical records in locked filing systems
  • Password protection and encryption for digital records
  • Access restrictions ensuring only authorised personnel can access personal data
  • Regular security assessments and updates

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you
  • Correction: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data in certain circumstances
  • Restriction: Request restriction of processing in certain circumstances
  • Portability: Receive your data in a structured, machine-readable format
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise these rights, please contact us at [email protected]. We will respond within one month.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will delete it promptly.

International Data Transfers

We primarily operate within the United Kingdom and store data on UK-based servers. If we transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with a revised "last updated" date. We encourage you to review this policy periodically.

Significant changes will be communicated to active clients via email where appropriate.

Contact and Complaints

If you have questions about this privacy policy or wish to exercise your rights, please contact us:

Knowlora Trek Ltd
42 Woodland Gardens
Sevenoaks, Kent TN13 3RJ
Email: [email protected]

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection matters:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk